Google Apps Script Change Impacting Orders and Forms

Incident Report for Payable Apps

Resolved

Summary
Between 9:00 AM and 12:00 PM PST, we experienced an issue where some requests from Google were blocked by our firewall.

Impact
During this ~3-hour window, users may have experienced:
• Issues with orders not being created
• Problems setting up new forms

Resolution
The issue has been fully resolved. We have updated our firewall rules and systems are now operating normally.

Next Steps
We are actively monitoring to ensure continued stability.

If you notice missing Order IDs in your Google Sheet, you can generate them by following this guide:
https://support.payableapps.com/en/articles/9274639-how-to-generate-missing-payable-order-ids

Posted Apr 08, 2026 - 16:09 EDT

This incident affected: Payable Checkout and Payable Forms Add-On.